AI Context

14 AI agents grounded on 47 data products and 8 vector stores. 412,000 queries in last 30 days. All agents enforced through DataCrystal grounding contracts.

AI agents

12 production · 2 beta

Queries (30d)

412K

+14% MoM

Data products grounded

97.4% canonical-served

Drift incidents (30d)

all agents aligned

Policy violations (90d)

47.2M decisions enforced

Monthly AI cost

₹14.2L

+8% MoM

AI value at a glance

Customer Service Chat

184K queries / 30d

FCR 47% (vs 31%, +16ppt) · AHT 3.4 min (-41%)

Branch Manager Copilot

47.2K queries / 30d

Avg branch revenue / query: ₹47,200

Wealth Advisor Copilot

8.4K queries / 30d

AUM growth attribution: ₹247 Cr (est.)

AML Investigator Assistant

2.4K queries / 30d

Investigation time: 4.2 hr (-52%)

Branch Operations Copilot

24K queries / 30d

Issue resolution: 34 min (-53%)

Drift watch

0 active drift alerts

Last drift event 47 days ago — Branch Manager Copilot showed slight NIM variance from cached embedding staleness. Resolved within 4 hours. All agents currently aligned with canonical metrics.

Policy enforcement

0 policy violations in 90 days

247K access attempts evaluated against grounding contracts in last 30 days. Field-level masking enforced 47.2M times.

Hallucination detection

18 outputs flagged in 30 days

14 confirmed legitimate (correct, properly cited from grounding source). 4 flagged for review (RM nuance interpretation), sent to model improvement queue.

Agent activity heatmap (last 7 days, queries / hour)

0:00

6:00

12:00

18:00

Customer Service Chat

Branch Manager Copilot

AML Investigator

Wealth Advisor

Branch Operations

Recent AI activity

14 min ago

Branch Manager Copilot — Answered 47 queries this hour, 1.4s p50 latency, 100% grounded

38 min ago

Faisal Khan — Updated grounding contract for Loan Origination Assistant — Apex Capital (added co-lending product context)

1 hr ago

System — Drift check passed across 14 agents and 47 grounded data products

2 hr ago

Karthik Subramanian — Deployed Wealth Advisor Copilot v3.4 (improved cross-sell propensity scoring)

4 hr ago

Meera Pillai — Approved field-level grounding policy for Insurance Claims Adjuster Assistant

6 hr ago

System — Cost optimization recommendation: Customer Service Chat candidate for fine-tuning (-38% inference cost)

8 hr ago

System — Hallucination flag on Branch Manager Copilot output (1 case, sent to review queue)

12 hr ago

Kavita Iyer — Updated AML Investigator Assistant grounding to include latest sanctions list

1 day ago

System — Vector store 'RBI Sanctions and Adverse Media Library' re-indexed (247K entities, 14 min)

1 day ago

Meera Pillai — Generated AI governance evidence pack for Q2 2026

2 days ago

Anjali Desai — Beta-promoted Insurance Claims Adjuster Assistant

2 days ago

System — Auto-renewed grounding contract certificates (7-day rotation)

Recommended actions

Fine-tune Customer Service Chat

Save ₹4.2L/mo

High-volume and stable; candidate for fine-tuning to reduce cost by ₹4.2L/month.

Expand Wealth Advisor Copilot scope

Higher coverage

0.8% query escalation rate to humans; consider expanding grounding scope to handle more complex queries.

Increase RBI Sanctions refresh

Faster AML

RBI Sanctions library refresh frequency could increase from hourly to 30-min for better AML responsiveness.

Review Investor Relations Bot utilization

Cleanup

Has not been queried in 14 days; review utilization or sunset.